Shipping & Returns

Effective September 29, 2026

Where We Ship

We currently ship to addresses within the United States only.

Processing Time

Orders typically ship within 2 business days of payment. If there is a question about your build or a delay, we will contact you using the email or phone number provided at checkout.

Carrier and Tracking

All orders ship via UPS. Once your order ships, we will email you the UPS tracking number.

Shipping Charges

Shipping is calculated based on the weight of your package and is not included in the checkout total. Shipping charges are billed separately after your order is packed and ready to ship.

Returns

• Prebuilt products and parts may be returned within 2 weeks (14 days) of delivery for a refund. Items should be unused and in their original condition.
• Custom-configured pendant stations are built to your exact specifications and are final sale.
• No restocking fee is charged on eligible returns.
• We pay return shipping on eligible returns — contact us first and we will provide a prepaid UPS return label.

How to Start a Return

Email process@abelectricalwires.com or use our contact form with your order number and the item(s) you would like to return. Please do not send items back without contacting us first.

Refunds

Once the returned item is received and inspected, we will issue a refund to your original payment method. Depending on your bank or card issuer, refunds typically appear within 5–10 business days.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or does not match what you ordered — including custom builds — contact us within 2 weeks of delivery and we will make it right with a repair, replacement, or refund. Please keep the packaging and include photos of any shipping damage.